FAQS
Last updated: April 12, 2026
Below are answers to common questions about our products, orders, and shipping.
ORDERS
How do I place an order
Browse our store, select your product, and proceed to checkout. Follow the steps to complete your purchase securely.
Can I cancel or modify my order
Orders can only be modified or canceled before they are processed. Once shipped, changes are no longer possible.
Will I receive a confirmation
Yes, a confirmation email will be sent after your order is successfully placed.
SHIPPING
Where do you ship
We ship within the United States and internationally to most countries.
How long does shipping take
Orders are processed within 1 to 3 business days. Delivery typically takes 5 to 8 business days within the United States and 6 to 12 business days internationally.
How can I track my order
You will receive a tracking number by email once your order has been shipped.
PRODUCTS
Are your products authentic
Yes, all products sold by PogoBox are authentic and factory sealed.
Do you sell opened or loose cards
No, we only sell sealed hobby boxes and collectible products.
Why do prices change
Trading card products may vary in price due to market demand and availability.
RETURNS AND EXCHANGES
Do you accept returns
Yes, returns are accepted within 30 days if the product is unopened and in its original condition.
Do you accept exchanges
Yes, exchanges are accepted for defective, damaged, or incorrect items.
How long do refunds take
Refunds are processed within 7 business days after the returned item is received and approved.
SUPPORT
How can I contact you
You can reach us using the contact details below for any questions or assistance.
CONTACT INFORMATION
PogoBox
303 Memorial City Way, Houston, TX 77024
Email:info@PogoBox.org
Phone:(713)464-8640